Frequently Asked Questions
Everything you need to know about your Lisa Gozlan experience.
How should I care for my Lisa Gozlan jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in the provided pouch when not in use and clean gently with a soft, dry cloth.
What is your return policy?
We offer a 14-day return window for store credit or exchange on all unworn items in their original packaging. Please note that custom pieces and items marked as final sale are not eligible for return.
How long does shipping take?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping times vary by destination. You will receive a tracking number once your order has shipped.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
What materials are used in your signature collections?
Our collections feature a variety of high-quality materials, including 14k gold-filled, sterling silver, and high-grade cubic zirconia. Specific material details are listed on each individual product page.
Can I modify or cancel my order after it has been placed?
Since we strive to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately for assistance.