Returns & Exchanges

We want you to love your Lisa Gozlan pieces, which is why we offer a 14-day return window for store credit or exchange on all eligible items. Please ensure items are unworn, in original packaging, and accompanied by a receipt to qualify for processing.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely package your jewelry.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring the tracking number is recorded for your records.

4

Receive Store Credit

After our team inspects the returned items for quality assurance, we will issue your store credit or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing